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Can not get my Sony UP-CX1 photo printer to function? Usb.

Customer Question
Can not get my...

Can not get my Sony UP-CX1 photo printer to function?

Technician's Assistant: How are you connecting to your UP-CX1: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes I hear the fans running but no power light

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
12/14/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago
The printer is hooked up to a photo booth
Technician: Cody, Senior Systems Administrator replied 7 months ago

ok, I"ll see if someone else can help with that

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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