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My power went out and now that it is back on my HP Envy

Customer Question
My power went out...

My power went out and now that it is back on my HP Envy Photo 7800 Series printer is off line. The display indicates it is connected to the internet, but I can not print to it wireless. What do I do? Thanks

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelesslyt

Technician's Assistant: When did you last update the printer driver software?

Never, I just bought the printer 3 weeks ago

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
12/14/2017
Technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,388
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 4 months ago

does printer have a menu screen to cycle to network config or lan settings?

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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