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The scanner stopped working. HP all in one deskjet 1050

Customer Question
The scanner stopped working ...

The scanner stopped working

Technician's Assistant: What's the brand and model of your printer?

HP all in one deskjet 1050 series 410

Technician's Assistant: How long has this been going on with your DeskJet?

One hour stopped while I was scanning several items

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1019

Not sure

Submitted: 8 months ago.Category: Printers
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Answered in 14 minutes by:
12/14/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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