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My office jet 3860 will not stop printing, An HP lap top,

Customer Question
My office jet 3860...

My office jet 3860 will not stop printing

Technician's Assistant: What kind of computer or device are you printing from?

An HP lap top

Technician's Assistant: How long has this been going on with your OfficeJet?

Just in the last hour. Was trying to print out a recipe and continues even after turning off and canceling.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Just automatic updates when it asks. My computer is less than 1 year old

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. Printer is off now. Every time I turn it back on it starts printing again.

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
12/14/2017
Technician: Kamil Anwar, Technician replied 9 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 9 months ago

Which Operating system you are running?

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Customer reply replied 9 months ago
Please remove my membership now. Operated by accident.
Customer reply replied 9 months ago
Remove all connection immediately and all charges or reported as scam.
Technician: Kamil Anwar, Technician replied 9 months ago

You need to speak to JustAnswer for any billing queries by mailing them on***@******.*** or by calling them on 1(###) ###-####/p>

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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