Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer will not accept the new print cartridges. USB. I…

Customer Question
My printer will not...

My printer will not accept the new print cartridges.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB. I just unplugged everything and am not re-connecting.

Technician's Assistant: When did you last update the printer driver software?

Good question, do not know.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I replaced the red and blue cartidges. and it is stuck on that screen on the printer. will not allow a reboot.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
12/14/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 8 months ago
Same status. Display on Printer shows red & blue as empty cartridges when just changed them with new. Oh it is a MFC-J480DW. Still says I need to change ink.
Technician: Richard, Technician replied 8 months ago

Thanks
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
JUST REPLACED THE GREY INK CARTIDGE BUT THE RED LIGHT ON THE
JUST REPLACED THE GREY INK CARTIDGE BUT THE RED LIGHT ON THE FRONT OF THE CARTIDGE DOES NOT GO OFF AND WHEN I TRY TO PRINT THE WRITING IS BARELY LEGIBLE. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My printer was working fine. I printed fine, then printed
My printer was working fine. I printed fine, then printed about a minute later and the printer acts like it is printing, but the page comes out blank.… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
iwas changing ink cartidges in my stylus C88+ printer. I followed
iwas changing ink cartidges in my stylus C88+ printer. I followed al the steps until the last one. I shud have pushed the red light but inadvertantly pushed the on off button. Now it doesnt print and … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I just changed my color cartridge in my HP Office Jet K80xi
I just changed my color cartridge in my HP Office Jet K80xi printer/copier and I can't get it to align cartidges. I get some blue and a little green but no red or yellow. Can I clean the printer or th… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have a HP printer Photosmart 8250 that has give good service
I have a HP printer Photosmart 8250 that has give good service until now. When I attempt to print a document, the red light on the far right side lights up and the screen advises the printer is out of… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
1) My printer is an HP Officejet 6500 Wireless.2) I replaced
1) My printer is an HP Officejet 6500 Wireless. 2) I replaced the almost empty black cartridge with a new cartridge. 3) The print was still too light. 4) I replaced the blue, red, and yellow cartridge… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
In an XL document that has been printed many times before,
In an XL document that has been printed many times before, I am now getting only partially readable (i.e.only parts of letters are printed) and very faint printing where text is red or blue but printi… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a Canon Pixma MP780 colour printer and the colour printing
I have a Canon Pixma MP780 colour printer and the colour printing has gone astray. Reds have become a pale orange and whole pages have a yellow cast. The display showed all cartidges about half spent … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Canon MP600 with half-full ink cartridges. It started
I have a Canon MP600 with half-full ink cartridges. It started printing blank - absolutely no ink on the page. When I looked at the cartridge track, all the cartridges are lighted red. I removed and r… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an stylus color 777 printer. it has quit working. The
I have an stylus color 777 printer. it has quit working. The last few days there has been a green power light on and the maintenance red light has been flashing. It did print a couple of documents in … read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a Kodak ESP 7 that will not power up. Blue light behind
I have a Kodak ESP 7 that will not power up. Blue light behind On/Off button is ON - blue WIFI light also lit. There is a red exclamation point lit above the OK button on the right. We can sometimes g… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My Canon IP 2600 is flashing green and yellow and will not
My Canon IP 2600 is flashing green and yellow and will not print. It quit in the middle of printing...I have two new ink cartridges. I turned it off, unplugged it, but that did nothing. The cartidges … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a HP Laser Jet 2600N. The left side of the printed
I have a HP Laser Jet 2600N. The left side of the printed color page, mainly on the Red cartridge prints very light distorting all graphics. I have changed all cartridges several times and no help. On… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My HP Officejet 5610 All-in-one printer is not printing. Display
My HP Officejet 5610 All-in-one printer is not printing. Display says "Cartridge Error: Refer to device documentation to troubleshoot". I can't find my device documentation. Can you help?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a brother MFC-290C Printer. For some reason, my black
I have a brother MFC-290C Printer. For some reason, my black won't print at all. I've already replaced the black with a new cartridge 2 times, it just prints blank. The color does work. It is about 1 … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
To whom it may concern, I own a Samsung Printer CLX0216x series
To whom it may concern, I own a Samsung Printer CLX0216x series and I am concerned that, in the last month or so, the colour printing seems to be very blue. Any green writing on the computer screen co… read more
Smile
Smile
Bachelor's Degree
726 satisfied customers
I have an HPOfficejet 5610 All-In-One that will not print at
I have an HPOfficejet 5610 All-In-One that will not print at all with the Black Cartridge. Yet it will print with the color cartridge. When it is supposed to be printing with the black cartridge only,… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
We have an HP Photosmart D5069. The red light on the front
We have an HP Photosmart D5069. The red light on the front blinks. We have tried resetting the printer, re-booting the computer, checking for paper jam, making sure everything is plugged in, looking f… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x