Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have changed over my Print Toner & now there seems to be a…

Customer Question
I have changed over...

I have changed over my Print Toner & now there seems to be a paper feed problem. I have a MFC - 7420 machine

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

No idea, I was given this machine 2yrs or so ago without any books etc & I haven't really had a problem. I just took it to a printer company to give it a check over, all came back fine, just replaced the print cartridge, haven't had to replace anything till now.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
12/14/2017
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,590
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 4 months ago
Ok I have unplugged the printer & will wait 10minutes & see how it goes when I re plugg it back in.I have plugged it all back in & tried it again, & still the same problem.
Technician: Richard, Technician replied 4 months ago

Thank you

Ask Your Own Printers Question
Customer reply replied 4 months ago
No Surely you can tell me how to fix it, it can't be that difficult
.
Technician: Richard, Technician replied 4 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the toner goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Customer reply replied 4 months ago
I have done what you told me, & there is till a paper jam so it tells me, however there is nothing there. I believe it is something with the instalation of the new toner. I will take the machine to a local & have it looked at. Thanks for your help. But I will not be using this site or any other for that matter again.
Technician: Richard, Technician replied 4 months ago

Thanks

It is the internal paper sensor in the printer that has faulted, and is falsely reading a jam

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Printers Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,590
44,590 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My Canon printer prints blank. I did once. I don't know what
My Canon printer prints blank JA: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.) Customer: I did once JA: Have you tried wipi… read more
Harry
Harry
1,395 satisfied customers
I just bought a new iMac. It has no place for a disc, but I
I just bought a new iMac. It has no place for a disc, but I have an external disc drive. … read more
Sheri
Sheri
Bachelor\u0027s Degree
410 satisfied customers
How do I get an icon on my computer to run my PIXMA TS3100
How do I get an icon on my computer to run my PIXMA TS3100 printer ) … read more
Cris
Cris
60 satisfied customers
I am trying to send a e-mail by scanning it. I get nt s to
I am trying to send a e-mail by scanning it. I get nt s to e-mail, but does not give me the opportunity to put a name in. It come up desktop … read more
Harry
Harry
1,395 satisfied customers
My canon ts9120 doesn't want to scan wirelessly to my Mac
My canon ts9120 doesn't want to scan wirelessly to my Mac book. It prints from the device wirelessly. What do I do? … read more
Harry
Harry
1,395 satisfied customers
Ive made a print previously with my new MFC 7240 but now
Hi, 'Ive made a print previously with my new MFC 7240 but now even with the USB cord attached it's not printing but there is a copy in queue … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I am getting an error message 031008. Its 3 months old
I am getting an error message 031008 JA: Is your printer displaying the error on all print jobs, even after you restart it? Customer: yes JA: When did you last update the printer driver software? Cust… read more
Richard
Richard
Technician
44,590 satisfied customers
Due to a Wi-Fi outage I need to reset the PW on my XP 340.
Due to a Wi-Fi outage I need to reset the PW on my XP 340 … read more
Richard
Richard
Technician
44,590 satisfied customers
MY HP Officejet Pro 6835 will start to print and then stops.
MY HP Officejet Pro 6835 will start to print and then stops. Message says ther is a jam or obstruction. I cannot find eith. This started afer a replaced back ink with an HP provide back cartridge. … read more
Richard
Richard
Technician
44,590 satisfied customers
When printer is ready to print a sound goes round and round,
when printer is ready to print a sound goes round and round, finally takes up paper but nothing is printed … read more
Richard
Richard
Technician
44,590 satisfied customers
How do I set up my HP ENVY 4500 to scan documents? HP ENVY
How do I set up my HP ENVY 4500 to scan documents? … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have a Epson wf-3640. I attempt to print a letter and it
I have a Epson wf-3640. I attempt to print a letter and it will not print the full contents. It will only print to the end of the paper and does not continue opn to another. Also It shows the border w… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
245 satisfied customers
It performs like it is printing but nothing shows up on the
it performs like it is printing but nothing shows up on the page. it tells me it has plenty of ink … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
17 satisfied customers
Just out of the blue it no longer takes wi-fi from my
Just out of the blue it no longer takes wi-fi from my laptop. When I try to send, it tells me the printer is off line. … read more
Mike Taylor
Mike Taylor
42 satisfied customers
I have a HP Envy 5660 printer and I want to scan a document
Hi, I have a HP Envy 5660 printer and I want to scan a document but its saying there is a problem connecting to the server? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I bought ink from Office Depot and when I tried to print the
I bought ink from Office Depot and when I tried to print the copy was blotchy and unreadible. I ytook it back and was told the ink probably had dried out and replaced the ink. Again the copies weren't… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The printer keep marking. The printer appears to be missing
the printer appears to be missing not detected or incorrectly install 7610 … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
245 satisfied customers
We have an error code: 0xFA what do we need to do? Its been
we have an error code: 0xFA what do we need to do? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x