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Printer will not print blacks. Usb. Drivers have not been…

Customer Question
Printer will not print...

Printer will not print blacks.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

Drivers have not been updated since purchase new.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Printer is HP 7500 Officejet wide format

Submitted: 7 months ago.Category: Printers
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Answered in 1 hour by:
12/14/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,584
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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