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I need to connect my window vista laptop to my canon mg5720…

Customer Question
Second opinion] I need...

Second opinion] I need to connect my window vista laptop to my canon mg5720 printer

Technician's Assistant: What kind of computer or device are you printing from?

Windows vista dell inspiron 1420

Technician's Assistant: How long has this been going on with your MG5720?

I can print from my desk top and iPhone and iPad, but not my laptop

Submitted: 7 months ago.Category: Printers
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Answered in 1 hour by:
12/14/2017
Technician: Joel Kalman, Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,028
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 7 months ago

To correct the connection problem with your printer, we will need to remove your print server icon, uninstall your printer software, restart your computer, and download and install the latest drivers for your printer from the official manufacturer's support website. I can show you how to do this interactively. Please let me know when you are ready to continue.

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Technician: Joel Kalman, Engineer replied 7 months ago

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Joel Kalman
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Joel Kalman, Engineer
Category: Printers
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Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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