Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

J825DW. Brother J825DW. Ijust noticed today. Print quality…

Customer Question
Brother J825DW Technician's Assistant:...

Brother J825DW

Technician's Assistant: How long has this been going on with your J825DW?

Ijust noticed today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Print quality poor. I have cleaned 4 times and changed cartridges

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Whats the cost?

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
12/14/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,870
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

The cost you paid for this chat was noted on the payment page while posting your question (5 to post, balance upon corresponding with me). You may click on the Account link at the top of the page to review that as well under question history. Let me know when you're ready to proceed.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a brother MFC-J825DW, fax/printer/copier. The pages
Hello- I have a brother MFC-J825DW, fax/printer/copier. The pages are blank. I have replaced all four cartridges with new Brother ink cartridges just now, I then did a cleaning cycle of the print head… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
My printer will not print in color, MFC-J825DW, PC Not sure
I didn't notice until I tries to print something in color. I changed the color ink because I was out … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have lines going through my printed pages. It is poor
I have lines going through my printed pages. It is poor quality, how do I fix? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
When I printed over 20 pages, I noticed the black ink had
When I printed over 20 pages, I noticed the black ink had gotten lighter and lighter. The ink cartridge on my Brother MFC-J625DW never showed anything that said the ink was running low. I did change t… read more
Kelly Scriven
Kelly Scriven
Bachelor\u0027s Degree
14 satisfied customers
Unable to print "yellow." Replaced cartridge twice so don't
Unable to print "yellow." Replaced cartridge twice so don't believe it is a cartridge problem. All other colors and black O.K. Print quality check prints all clor blocks with no gaps, except yellow...… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Brother MFC-J825DW. The print quality is fine when
I have a Brother MFC-J825DW. The print quality is fine when I copy something, but when I send a document to the printer it will print every other line clearly, the lines in between are partially print… read more
Nathan
Nathan
Engineer
30,870 satisfied customers
We have a brother printer model MFC J6510DW When printing
Hi. we have a brother printer model MFC J6510DW When printing the Yellow is not coming through. We have tried new cartridges. The cost of a technicians visit would make repair uneconomic. We would be … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My Brothers MFC-J825DW will not print or copy, it sounds like
My Brothers MFC-J825DW will not print or copy, it sounds like it is printing but than the paper comes out blank?… read more
adamlowrance
adamlowrance
Senior Technician
Vocational, Technical or Trade Scho
54 satisfied customers
I have a Brother MFC885CW. The printed copy is very patchy.
I have a Brother MFC885CW. The printed copy is very patchy. I have used the auto clean feature and printed a test copy, this shows the black ink is not printing correctly. I have changed the black ink… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
BrotherMFC-5840cn the cyan not printing tryed to clean several
BrotherMFC-5840cn the cyan not printing tryed to clean several times but not improving changed chartridge still no better… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My Brother MFC-5890 will not print in black. The print is green.
My Brother MFC-5890 will not print in black. The print is green. I've cleaned the black ink cleaning three times and replaced the cartridge. I have an identical printer in my other home office that is… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
i have a brother mfc255cw printer, the black ink was used up
i have a brother mfc255cw printer, the black ink was used up & the cartridge was replaced. the black never printed again. the head cleaning was done several times, the cartridge was reinstalled slowly… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I bought a compat. ink for my Brother MFC-290C. It wouldnt
I bought a compat. ink for my Brother MFC-290C. It wouldn't print. I have brother ink in it now and still getting blank pages.? I unplugged it overnight to reset itself I cleaned all ink Please help!!… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
The red ink on my MFC-210c printer will not print, I have cleaned
The red ink on my MFC-210c printer will not print, I have cleaned the heads 6+ times. now I have an error message " Troubleshooting and Routine maintanence in book" . I can't find any answer there to … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a brother MFC-5440CN. It stopped printing after Ive
I have a brother MFC-5440CN. It stopped printing after I've the balck ink. The color inks seem okay, but the black no longer print. I have cleaned the head, reset the printer several times and the res… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Brother mfc 5890cn no black print. colors ok new cartridge
Brother mfc 5890cn no black print. colors ok new cartridge tried. same result any options Alex… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a Brother printer that has set in my Condo for 6 months
I have a Brother printer that has set in my Condo for 6 months and I am able to clean the colored heads but cannot obtain any black ink after cleaning the heads 3 times.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My printer wont print black text. The black ink cartridge
My printer won't print black text. The black ink cartridge is 3/4 full having been changed recently. The printer prints colored text and graphics but the black ink starts to fade while printing until … read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x