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I have Canon PiXMA that is reading a paper jam-there is no…

Customer Question
I have Canon PiXMA...

I have Canon PiXMA that is reading a paper jam-there is no paper jam but I can't get error message removed so i can use the printer

Technician's Assistant: Is your Pixma displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Not recently

Submitted: 2 months ago.Category: Printers
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Answered in 3 hours by:
12/14/2017
Technician: Joel Kalman, Engineer replied 2 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 888
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 2 months ago

Have you tried resetting your printer to the factory defaults? What are the make and model of your printer?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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