Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My good old HP LaserJet 1320n will no longer print from my…

Customer Question
My good old HP...

My good old HP LaserJet 1320n will no longer print from my iMac with MacOs 10.11.6 (El Capitan).

Technician's Assistant: How are you connecting to your LaserJet: wirelessly or by USB?

Network via Ethernet over router

Technician's Assistant: When did you last update the printer driver software?

Long time ago, but I guess it comes with the Apple software updates

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I tried to find the driver software for the 1320n/Mac but couldn't

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 hours by:
12/14/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 7 months ago
I still need help.
Here is some additional information: My Mac is up to date with system updates (can't run Sierra since it's too old, ultima 2009). Have tried to reboot Mac and printer, reset printer, check IP (yes is same group as Mac), rebooted router, deinstalled printer and reinstalled etc..
None of this has worked, so I am beginning to focus on the driver. Post in forums suggest that the driver does not run well on the newest editions of the Mac system software.
Best regards Peter
Customer reply replied 7 months ago
No, I will not switch Secure Remote Assistance. Don't know you.
Technician: Harry, Engineer replied 7 months ago

Did it work previously on this computer with 10.11.6?

Ask Your Own Printers Question
Customer reply replied 7 months ago
It has run up till very recently, - I am not quite sure whether there has been an update to the system since - it's on automatic updates. There might have been.
Technician: Harry, Engineer replied 7 months ago

Unfortunately, I do not see any driver/software available for El Capitan for your printer.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We have a very old, but working, HP Laserjet 1200 printer.
We have a very old, but working, HP Laserjet 1200 printer. We have just purchased an iMac. The printer is installed, but it will not print. We have called Apple support, and they say that the problem … read more
JustinTimeTech
JustinTimeTech
Technology Support Specialist III
BS
2 satisfied customers
Trying to download a software package for a WF-2760 I
Trying to download a software package for a WF-2760 I purchased. Running an Apple with OS X El Capitan Version 10.11.6 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Canon pima printer, and my computer is an IMac.
I have a Canon pima printer, and my computer is an IMac. When I put the Canon disc in my IMAC, I got a message that the printer doesn't work with Apple computers. What can I do? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I Have a pixma pro 9000 and runing OS X El Capitan 10.11.6.
I Have a pixma pro 9000 and runing OS X El Capitan 10.11.6. It doesnt seem to be compatible. What can I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I cannot connect my printer to my computer either wireless
I cannot connect my printer to my computer either wireless or through cable. It had been working very well when last tried about 6 months ago. Most frustrating. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
When i try to print it says cgpdftoraster quit unexpectely,
when i try to print it says cgpdftoraster quit unexpectely … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have an Epson Stylus Photo RX620 all-in-one. I updated my
I have an Epson Stylus Photo RX620 all-in-one. I updated my MacBook Pro to OSX El Capitan v. 10.11.6 and now the scanner does not work. Do I need to update printer driver? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Printer not showing in add printer list, hp laserjet 5000N
this printer used to work connected to my network but stopped working now after upgrade to sierra… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I am apparently confused about the WPA security pass phrase.
I am apparently confused about the WPA security pass phrase. The Test Report says the one configured on my HP printer does not match the router security pass phrase - I have an xfinity router and appl… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
How do I reset my HP laser Jet P1102 w printer's default to
How do I reset my HP laser Jet P1102 w printer's default to factory settings? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am getting "error" as the status, Epson WF-2530 series--3
I just updates my MAC OS to Capitan OX 10.11.6 and lots of software is no longer working smoothly … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have a HP 6520 Photosmart Printer, running on an IMAC -
I have a HP 6520 Photosmart Printer, running on an IMAC - OSX 10.11.6 and black is being cutoff. I just updated the driver. Color appears to print all right. I have cleaned the heads Re-alligned and u… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I am trying to connect an Epson Stylus NX230 to my mac
I am trying to connect an Epson Stylus NX230 to my mac computer OS X El Capitan 10.11.6. I have my printer plugged into power and to my computer via USB. I hit the wifi button but the only light comin… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I've got a Canon MG 1720. It prints an area that should be
I've got a Canon MG 1720. It prints an area that should be printing as black and gray as relish and an area that should be green is yellow and an area that should print as blue is pink. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Have a Laser Jet Pro 400. If I up grade my I MAC to the
Have a Laser Jet Pro 400. If I up grade my I MAC to the latest MAC operating system from El Captain - will it print??? … read more
Cris
Cris
60 satisfied customers
Ive been running HP P1102w from a mac airlock OS X El
Ive been running HP P1102w from a mac airlock OS X El Capitan 10.11.6 and suddenly its saying printer offline USB ports work on other devices and I'm cable connected. please advise. Geoff … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Is a Canon printer PIXMA MG3620 compatible with a Mac mini
is a Canon printer PIXMA MG3620 compatible with a Mac mini OS X El Capitan version 10.11.6 ? We purchased an MG3620 printer on the advice of a salesperson who maintained that it would be compatible wi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I recently updated my iMAC from OS X Yosemite to El Capitan
I recently updated my iMAC from OS X Yosemite to El Capitan Ver 10.11.1 and my Epson Workforce 635 no longer works (wireless mode). It was working fine with Yosemite. How do I get a printer driver for… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x