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I can't seem to receive fax messages. I see that the message…

Customer Question
I can't seem to...

I can't seem to receive fax messages. I see that the message goes into fax memory but I can't get the message in readable form.

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

A long time agp ago

Submitted: 7 months ago.Category: Printers
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Answered in 5 hours by:
12/14/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,577
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I still need help. I can send FAXes successfully but when I receive them, the reply goes into "FAX memory" and stays there. How do I get it out of "fax memory"?
Technician: Harry, Engineer replied 7 months ago

What is the make/model of your fax machine?

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Customer reply replied 7 months ago
I still need help. I can send FAXes successfully but when I receive them, the reply goes into "FAX memory" and stays there. How do I get it out of "fax memory"?
Canon MX 470 series.
Technician: Harry, Engineer replied 7 months ago
  1. Press the FAX button.

    The Fax standby screen is displayed.

  2. Press the Menu button.

    The FAX menu screen is displayed.

  3. Use the button to select Receive mode set., then press the OK button.

  4. Use the button to select the receive mode, then press the OK button.

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Shefin
Shefin, Printer and Office Equip. Specialist
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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