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With a new set of ink cartridges the printer is skipping…

Customer Question
With a new set...

With a new set of ink cartridges the printer is skipping every second or third line. Is it coming to the end of its life or have I a correctable problem?

Technician's Assistant: What's the brand and model of your printer?

CX8300

Technician's Assistant: How long has this been going on with your printer?

Since recent ink change

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Cant now recall but not all that long ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't think so

Submitted: 7 months ago.Category: Printers
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Answered in 9 minutes by:
12/13/2017
Technician: Tech Ben, Information Systems Manager replied 7 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let me know how OLD the printer is ?

Thanks,

Kumar

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Customer reply replied 7 months ago
probably a decadent can't remember, could be older.
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Okay. Quite OLD then. Can you please follow the below steps first and get back to me.

Disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Press and HOLD the Power Button for 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.

Thanks,

Kumar

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Customer reply replied 7 months ago
Done and power back on
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Now, we need to do a Head Cleaning cycle. Do you know how to do that?

Please Click Print or Print Setup from the File menu.

Then, click Printer, Setup, Options, Preferences, or Properties.

Click the Maintenance tab, then click the Head Cleaning button and follow on screen instructions.

Thanks,

Kumar

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Customer reply replied 7 months ago
Where is the file menu?
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Open Notepad. Type something on it and click on the FILE Menu on it. From there look for Print/Print Setup.

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Customer reply replied 7 months ago
What notepad? I don't have one
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Do you use a PC or a Mac?

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Customer reply replied 7 months ago
Mac
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Give me a moment while I modify the instructions.

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Technician: Tech Ben, Information Systems Manager replied 7 months ago

1) Click the Utility icon button on the Printer, then click the Head Cleaning button.

Follow the on-screen instructions.

2) Head cleaning... appears on the LCD panel while the printer performs the cleaning cycle.

Caution:

Never turn off the CX8300 while Head cleaning... appears on the LCD panel. Doing so may damage it.

3) When Head cleaning... disappears from the LCD panel, click the Confirmation button in the Head Cleaning dialog box to print a nozzle check pattern. Use the check pattern to confirm that the print head is clean.

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Customer reply replied 7 months ago
what does that look like? There's no 'utility' word on the printer panel
Technician: Tech Ben, Information Systems Manager replied 7 months ago

It should be like a Screwdriver and Wrench Symbol.

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Customer reply replied 7 months ago
no such symbol on this printer
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Okay. We can also do that from your Mac. Do you see Print on the File menu of your application or click Options in the Page Setup dialog box.

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Customer reply replied 7 months ago
39;Print' is at the bottom of a list under File menu
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Please proceed.

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Customer reply replied 7 months ago
I've pressed Print and get the page I tried to print hours ago. Now what?
Technician: Tech Ben, Information Systems Manager replied 7 months ago

I do not want you to print. Okay, please click Page Setup on the File Menu of you application.

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Technician: Tech Ben, Information Systems Manager replied 7 months ago

Okay. We simply need to give it a Print Head Cleaning. The cleaning can be manual or system driven. Let's try it system driven first and then we can do the cleaning process manually. Please note, the manual process might need rubbing alchohol to remove extra ink.

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Customer reply replied 7 months ago
There is no page setup in the File menu
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Okay. Do you have Epson Printer Utility installed on your Mac?

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Customer reply replied 7 months ago
No
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Let me give you the installation link.

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Technician: Tech Ben, Information Systems Manager replied 7 months ago

Which version of Mac OS do you use?

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Customer reply replied 7 months ago
I've no idea except that it is regularly updated
Technician: Tech Ben, Information Systems Manager replied 7 months ago

I'm guessing High Sierra then. Please click the below link and install the software in you system.

download.epson-europe.com/pub/download/6285/epson628561eu.dmg

Thanks,

Kumar

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Customer reply replied 7 months ago
That page is unavailable
Technician: Tech Ben, Information Systems Manager replied 7 months ago
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Customer reply replied 7 months ago
Done
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Can you please install the same.

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Customer reply replied 7 months ago
What? There's no download facility on the home page that just appeared
Technician: Tech Ben, Information Systems Manager replied 7 months ago

There is one. There are two fields on the page. To enter the model number of the printer and language. Please enter the Model Number.

Once you do that, hit Search and below you'll find the drivers as per your system.

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Customer reply replied 7 months ago
Download apparently completed
Technician: Tech Ben, Information Systems Manager replied 7 months ago

Okay. Let's install it.

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Customer reply replied 7 months ago
34;EPSON_IJ_Printer can't be opened because it is from an unidentified developer" appeared when I tried.
Technician: Tech Ben, Information Systems Manager replied 7 months ago
  1. In the Finder, locate the app you want to open.

    Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.

  2. Control-click the app icon, then choose Open from the shortcut menu.

  3. Click Open.

    The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it just as you can any registered app.

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Customer reply replied 7 months ago
There's no shortcut menu and when I click on the Epsom printer in the list of apps, it refuses to open as before
Customer reply replied 7 months ago
We've been at this for well over an hour and got precisely nowhere. If you can't sort this out quickly, I wish to terminate this conversation and have my money returned to me !
Technician: Tech Ben, Information Systems Manager replied 7 months ago

I am providing you will all the necessary details. Since Mac OS is very secure, it does not allow external applications from getting installed. I provided info to add an exception.

As I'm out of options, I'll opt out and allow other expert to have a look.

Thanks,

Kumar

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Customer reply replied 7 months ago
My time's just as valuable as yours. Close this conversation down please and send me confirmation that I'll not be charged for something I didn't receive.
Customer reply replied 7 months ago
Absolutely not!!
I've sent my intention to shut this down because it provided me with no solution to my problem, and I will not pay for 'no solution' in over an hour of my time.
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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