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I just got a message that a printer error has ocurred and…

Customer Question
I just got a...

I just got a message that a printer error has ocurred and that I should unplug and call you. There is a B200 number at the top of the message

Technician's Assistant: What's the brand and model of your printer?

Canon picma MG5320

Technician's Assistant: How long has this been going on with your Canon printer?

Just now

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Long ago

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/13/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,738
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 7 months ago

Unfortunately this B200 error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Technician: Nathan, Engineer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Nathan
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Nathan, Engineer
Category: Printers
Satisfied Customers: 30,738
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Experience: Computer networking/repair. 12+ years experience.

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