Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Black ink cartridge will not print. The cartridge shows a…

Customer Question
Black ink cartridge will...

Black ink cartridge will not print. The cartridge shows a significant supply level.

Technician's Assistant: What's the brand and model of your printer?

Sorry, it's and HP OfficeJet Pro 6968. Do I have the wrong brand help line?

Technician's Assistant: How long has this been going on with your OfficeJet?

Off and on for a month or so.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't remember

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's all.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
12/13/2017
Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,418
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 8 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed

Best regards,

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,418
31,418 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My printer has black, cyan, magenta, and yellow cartridges.
My printer has black, cyan, magenta, and yellow cartridges. There are two problems: First, the supply at hp utility only shows the level of ink for the colors, but none for the black. Second, although… read more
Harry
Harry
2,175 satisfied customers
My problem is with my printer HP pro 6968. The black
My problem is with my printer HP pro 6968. The black cartridge shows full on the test, but it does not print in black. I have done the head alignment. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
The centre screen that shows the level of printer cartridges
Hi.The centre screen that shows the level of printer cartridges on top RH corner it has a ! Mark I am unable to remove the light … read more
Eldon
Eldon
BS
216 satisfied customers
Vertical black lines on all pages. HP Office jet 6968. Month
month or so. Printer has hardly been used. but I had this same issue with another HP Printer … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Officejet Pro 8610 stop printing in color. I have
My Officejet Pro 8610 stop printing in color. I have installed new ink cartridges. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Second opinion] I have HP Officejet pro 8600. Got message
Second opinion] I have HP Officejet pro 8600. Got message saying I needed to replace cartridges. I did. Still getting same message.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My HP office jet pro 6968 printer is showing moderate of
My HP office jet pro 6968 printer is showing moderate amt of colored ink remaining and a little less of black but my black does not print at all. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have replaced the four ink cartridges, but both of our
I have replaced the four ink cartridges, but both of our computers give me the message that I need to replace the cartridges. When I initially replaced the cartridges I got the message on our computer… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have an HP Officejet Pro 8600 printer that won't print. It
I have an HP Officejet Pro 8600 printer that won't print. It stopped suddenly. Says there is something wrong with the black ink cartridge or a connection. Has a brand new HP brand cartridge that is pr… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
How are ink cartridges expected to last? I would expect the
How long are ink cartridges expected to last? I would expect the cartridges to last --- I don't know . . . much longer.I bought my HP printer (HP Officejet Pro Model 6968) two months ago and it it's a… read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
I have an HP Officejet Pro 6835. I recently put my 3rd set
I have an HP Officejet Pro 6835. I recently put my 3rd set of ink cartridges in the printer. The colored ink works but the black will not print. These are HP ink cartridges. I bought a new black ink c… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
HP Officejet J4580 all-in-one black cartridge not printing,
HP Officejet J4580 all-in-one black cartridge not printing, tri-color Ok. What should I do?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Regarding my HP Officejet 5610 All-in-One. While attempting
Regarding my HP Officejet 5610 All-in-One. While attempting to copy, either using the glass (face down) or the document feeder (face up), nothing is printing on the blank page at all. Printer makes sa… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
HP Officejet Pro 8500A Plus Printhead always jammed.
HP Officejet Pro 8500A Plus Printhead is always getting jammed. I have to replace them twice a month and can't get anything to print.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have an HP officejet 7100 all-in-one. Have just replaced
I have an HP officejet 7100 all-in-one. Have just replaced black ink cartridge and now can't print. Am getting message 'supply expired' so have taken out new ink cartridge and put it in again. Have al… read more
ptraversiii
ptraversiii
IT Specialist
Bachelor\u0027s Degree
76 satisfied customers
I have an HP Officejet 6500 Wireless - all I need to know is
I have an HP Officejet 6500 Wireless - all I need to know is what do the symbles [?] and in the print cartridge screen mean? Thank you.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a HP Officejet Pro L7555 printer. I replaced the print
I have a HP Officejet Pro L7555 printer. I replaced the print heads C9381A (yellow & black) & C9382A (magenta & blue) when the machine reported the yellow ink cartridge being out of ink and not being … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Im looking for a reasonably priced printer with pigmented
I'm looking for a reasonably priced printer with pigmented ink, 2 sided printing that will take 60lb. paper. The HP Officejet Pro 8000 has a lot of bad reviews. What do you think? I'm printing a cookb… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x