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HELP! I'm 80 yr old electronically challenged woman - just…

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HELP! I'm 80...

HELP! I'm 80 yr old electronically challenged woman - just introduced both color and black cartridges into my Canon Pixma MG2120 printer and it is dead! checked electrical cords - all conencted did an unplug / replug pressed on - nothings , however the page size light engaged? what have I done?

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

Can't get the printer to connect nothing appear s in the box when on is pressed?

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

Where and with what?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

No, thank you

Submitted: 7 months ago.Category: Printers
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Answered in 8 minutes by:
12/13/2017
Technician: jeffreybongers, Engineer replied 7 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 951
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify do you have any response from the Canon Pixma MG2120 printer?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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