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I am running an iMac HIGH SIERA 10.13.1 with office 211, and…

Customer Question
I am running an...

I am running an iMac HIGH SIERA 10.13.1 with office 211, and suddenly I cannot print envelopes. When I hit print the window shows a blank envelope, even though the Word Screen shows both addresses

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

One computer is connected wirelessly, one is ethernet, but I get the same problem

Technician's Assistant: When did you last update the printer driver software?

Not lately, but I don't think that is the problem. The issue is within the Word software. the system works fine if I tell it to print labels

Submitted: 8 months ago.Category: Printers
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Answered in 2 hours by:
12/13/2017
Technician: Ashik, Technician replied 8 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,440
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you able to print other things from Word ?

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Customer reply replied 8 months ago
I can even print labels. Also I just re set up all the drivers for my printer. It is clearly a software problem with Word for mac
Customer reply replied 8 months ago
I don't want to pay that and I will not pay anything. I was promised a refundable $5.00 and will refuse the charge on Visa
Technician: Ashik, Technician replied 8 months ago

Sorry, this is a paid service. Please contact the customer support at***@******.*** for refund.

Best Regards,

Ashik

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