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My printer doesn't work right in scanning, faxing and color…

Customer Question
My printer doesn't work...

My printer doesn't work right in scanning, faxing and color printing

Technician's Assistant: Is there an error code on your printer when you try to scan?

I have two computers, the main one is working good with scanning, but the 2nd one doesn't work with the scanning. I dont' know it's bc of net work issue or the printer's. It only shows there is an error... no code

Technician's Assistant: When did you last update the printer driver software?

I haven't updated anything

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Faxing doesn't work. Color printing doesn't look right

Submitted: 7 months ago.Category: Printers
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Answered in 34 minutes by:
12/13/2017
Technician: jeffreybongers, Engineer replied 7 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 947
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the printer?

What is the model?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 7 months ago
Hi Jeff,
No, I didn't updating the drivers or the printer
Technician: jeffreybongers, Engineer replied 7 months ago

I understand.

Are you able to install these?

What is the model of the printer?

Kind regards,

Jeffrey

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Customer reply replied 7 months ago
Hi Jeff, I think I can’t go further with this service. Pls stop and cancel out. I don’t want to be charged for every coresponding. Thanks!
Technician: jeffreybongers, Engineer replied 7 months ago

I am so sorry to read this.

You are not being charged for every coresponding.

Kind regards,

Jeffrey

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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 947
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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