Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Officejet Pro 8600 does not scan it scans but is so faded…

Customer Question
Hi my Officejet Pro...

Hi my Officejet Pro 8600 does not scan it scans but is so faded that you can't read the print

Technician's Assistant: Is there an error code on your OfficeJet when you try to scan?

No

Technician's Assistant: When did you last update the printer driver software?

I don't know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No that's it

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
12/13/2017
Technician: jeffreybongers, Engineer replied 7 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 7 months ago

Understood.

Have you tried updating the drivers and firmware of the Officejet Pro 8600 printer?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 7 months ago
no
Technician: jeffreybongers, Engineer replied 7 months ago

Understood.

Are you able to try to install these?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask jeffreybongers Your Own Question
jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
955 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

jeffreybongers is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
8600 Pro and I want to enlarge a scanned document. Office
8600 Pro and I want to enlarge a scanned document JA: What's the brand and model of your printer? Customer: Office Jet Pro 8600 JA: How long has this been going on with your OfficeJet? Customer: The f… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a HP Office Pro 8600 printer. How do I adjust it to
I have a HP Office Pro 8600 printer. How do I adjust it to print on legal size paper? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have an HP Officejet Pro 8600 Plus; I just moved and I
I have an HP Officejet Pro 8600 Plus; I just moved and I have searched everywhere for my HP file and can't find it. I have a problem with scanning - didn't have before the move. I think I have a plan … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a 8600 HP printer. I want to scan a document. I can't
I have a 8600 HP printer. I want to scan a document. I can't find scan software for my printer. … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
Can't install my HP 8600 on my new computer. HP Officejet
My old computer died 2 days ago. Bought a new one and today tried to install the disc for the 8600. It said it couldn't be installed on this computer even though I was using Windows 10 on the old one. … read more
Sheri
Sheri
Bachelor\u0027s Degree
588 satisfied customers
I receive a print error everytime I start the Officejet Pro
I receive a print error everytime I start the Officejet Pro 8600. That is all I see. Even if I unplug. How can it be reset? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
How do I scan legal document on my HP Officejet Pro 8600
how do I scan legal document on my HP Officejet Pro 8600 Plus Printer It shows legal scan but I am unable to do it???????????? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
My printer is coming up with an error stating"username and
My printer is coming up with an error stating"username and password ***** incorrect". I haven't changed anything, but I did just move so was unplugged. Can I reset it? … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
When I send a fax I get a message back that I do not have to
When I send a fax I get a message back that I do not have to enter an O or 1 My printer is an HP Officejet Pro 8600 … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
The screen on my printer is faded and I am unable to read
The screen on my printer is faded and I am unable to read any instructions in the window, how can I fix this.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an HP Office Jet Pro 8600. When I use the autofeed to
I have an HP Office Jet Pro 8600. When I use the autofeed to scan or copy, the copies and scan images are streaked. How can I fix this? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
MY HP Officejet Pro 8600 no longer does air printing from
MY HP Officejet Pro 8600 no longer does air printing from blue tooth. The info screen is almost opaque and hard to read. The scanner prints lines through anything scanned. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a HP Officejet Pro 8610. I had a paper jam with a
I have a HP Officejet Pro 8610. I had a paper jam with a page of labels and since then it always jams, even though I've gotten everything out I can see. A white tab broke off in the process. I suppose… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Not a Duplicate Question. I have an Officejet Pro 8600. The
Not a Duplicate Question. I have an Officejet Pro 8600. The printer goes through several noisy pauses and stops before it will print... this is the case both from the computer and manually. It also wi… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I am trying to print index card 4 x 6 on my Officejet Pro 8600
I am trying to print index card 4 x 6 on my Officejet Pro 8600 and can't find any docmentation of how to do that. Could you just point me in the proper direction? Thanks… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have an HP Officejet 7500 E910 with a wireless network connection.
I have an HP Officejet 7500 E910 with a wireless network connection. Everything works great, but I can't seem to figure out how to connect my laptop to the printer in a way where the scanner will scan… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
Just Installed HP Officejet Pro 8600 All in one. CI can print
Just Installed HP Officejet Pro 8600 All in one. CI can print test page. I can scan. I can select the printer in Word, but not in Excel (although it's on the printer list) Outlook thinks there are no … read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I have a HP Officejet Pro 8600 printer/copier/scanner. I cant
I have a HP Officejet Pro 8600 printer/copier/scanner. I can't figure out how to scan double sided pages. Thanks for your help in advance. Stan… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x