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It's an ES400 scanner- 6mo old just started saying that the…

Customer Question
It's an ES400 scanner-...

It's an ES400 scanner- 6mo old just started saying that the program can't communicate with the scanner / screen says check power and usb connection. Did- its OK restarted computer still have problems. This started after I downloaded the latest Epson driver update what's going on?

Technician's Assistant: Is there an error code on your Epson printer when you try to scan?

I think there was but I didn't write it down. If you can stand by ill try to scan again and get that #

Technician's Assistant: When did you last update the printer driver software?

12-7-17 or 12-8-17

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Code is (E425-B101)

Submitted: 7 months ago.Category: Printers
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Answered in 2 minutes by:
12/13/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 7 months ago

What software are you using to scan?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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