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The ink carriage in my Officejet 6500 would move from its…

Customer Question
The ink carriage in...

The ink carriage in my Officejet 6500 would move from its resting position. The display bar is saying Paper Jam, but there's nothing in the printer. The cancel indicator is blinking, and when I press the setup button nothing happens.

Technician's Assistant: What kind of computer or device are you printing from?

A Dell Laptop

Technician's Assistant: How long has this been going on with your OfficeJet?

Since yesterday afternoon.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Maybe it was done 2 months ago when my school's IT person had my laptop.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No,that's all.

Submitted: 8 months ago.Category: Printers
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Answered in 1 hour by:
12/13/2017
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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