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There was a paper jam. I pulled out the jammed document but…

Customer Question
There was a paper...

There was a paper jam. I pulled out the jammed document but now there is a re error flashing. There is no other document inside the printer. it is a HL 2149 printer

Technician's Assistant: What's the brand and model of your printer?

Brother HL 2140

Technician's Assistant: How long has this been going on with your Brother printer?

It just happened

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Have no idea. am a media retard

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 5 months ago.Category: Printers
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Answered in 2 hours by:
12/13/2017
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,989
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 5 months ago
I actually discovered that there is another document jammed. But I can't get it out. May have to take printer to staples or somewhere to get assistance in removing it.
Technician: Harry, Engineer replied 5 months ago

Did you try removing the cartridges from the printer and looking underneath?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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