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Not responding. Not responding It is Pixma MG5350. Just now.

Customer Question
Not responding Technician's Assistant:...

Not responding

Technician's Assistant: What's the brand and model of your printer?

Not responding It is Pixma MG5350

Technician's Assistant: How long has this been going on with your Pixma?

Just now

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last week

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not sure

Submitted: 8 months ago.Category: Printers
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Answered in 6 hours by:
12/13/2017
Technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 4,092
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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