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I have a 0x61011beb on my printer saying refer to

Customer Question
I have a 0x61011beb...

I have a 0x61011beb on my printer saying refer to documentation

Technician's Assistant: What's the brand and model of your printer?

HP Officejet 6500A

Technician's Assistant: How long has this been going on with your OfficeJet?

Just now

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't think I have ever

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I thought it was that the printer was out of ink I have just installed new cartridges just now, but the problem still remains

Submitted: 5 months ago.Category: Printers
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Answered in 11 hours by:
12/13/2017
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,001
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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