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After replacing color cartridges, the printer won't print in…

Customer Question
After replacing color cartridges...

After replacing color cartridges, the printer won't print in color.

Technician's Assistant: What's the model of your printer?

Epson WF-2660

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages. I can lid.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Should I do anything in control panel?

Submitted: 8 months ago.Category: Printers
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Answered in 12 minutes by:
12/13/2017
Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,377
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed

Best regards,

Nathan

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Customer reply replied 8 months ago
OK, Nathan, I've cleaned the print head 3 times and now nothing prints
Technician: Nathan, Engineer replied 8 months ago

You'll need to clean a few more times then still

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Technician: Nathan, Engineer replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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