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I have a Brother MFC-J835DW and I recently got a new
I have a Brother MFC-J835DW and I recently got a new computer which does not have the driver for this Brother product so I can't print from the computer to the Brother printer. I when to you web site … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My printer (Brother MFC-495CW) was out of Magenta Ink so I
My printer (Brother MFC-495CW) was out of Magenta Ink so I changed it. Now only prints a very light green color and once in a while black ink. I changed the black in as well now. Has always worked rea… read more
Josh
Josh
It Support Specialist
Associate Degree
5,166 satisfied customers
My MFC-J835DW will not print text in black, despite having a
My MFC-J835DW will not print text in black, despite having a full blank ink cartridge in place--only very faint print comes out … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a mfcj270w printer. I am having trouble with black
I have a mfcj270w printer. I am having trouble with mike black ink. When I print it will come out blue, not getting an black ink where there should be black ink.… read more
LogicPro
LogicPro
Bachelor of Technology
76 satisfied customers
I have the Brother MFC-J835DW printer. The black ink cartridge
I have the Brother MFC-J835DW printer. The black ink cartridge ran out so I replaced it. After doing so, the black ink does not print. The three color cartridges are also full and are printing fine. I… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
My Brother MFC-6940CW will not print black. There is a new
My Brother MFC-6940CW will not print black. There is a new cartridge in the printer and I have run it through the printer head cleaning cycle at least 7 times.… read more
Lee Carr
Lee Carr
Printer engineer
1 satisfied customers
My Brothers MFC-J825DW will not print or copy, it sounds like
My Brothers MFC-J825DW will not print or copy, it sounds like it is printing but than the paper comes out blank?… read more
Adam Lowrance
Adam Lowrance
Senior Technician
Vocational, Technical or Trade Scho
327 satisfied customers
Hi I have a Brother MFC-490CW was all working fine the ink
Hi I have a Brother MFC-490CW was all working fine the ink ran out both two of the color and the black. When I replaced the cartridges and did a test print the printer ran and paper came out but there… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master's Degree
390 satisfied customers
I have a Brother LC61 copier. I put in a new ink cartridge,
I have a Brother LC61 copier. I put in a new ink cartridge, thinking that was the problem, but it still won't copy. I've also run it through 3 cleaning cycles, but still nothing. Why?… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
My Brother MFC-5890CN acts like it is printing a document but no ink or print on paper. C
My Brother MFC-5890CN acts like it is printing a document but no ink or print on paper. Copies print no problem. It's just when I send a doc to print.… read more
jjjjm2011
jjjjm2011
PMEL Technician
Associate Degree
22 satisfied customers
MFC 790 CW printer that I have had for a little over
I have a MFC 790 CW printer that I have had for a little over a year and I like it a lot. Everything thing on it work ok except the printing. I need to know how to clean the print head of old ink. I h… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Hello. I have a MFC-J415w printer and it has worked well for
Hello. I have a MFC-J415w printer and it has worked well for 3 months. It showed a low level of black ink, so I bought a replacement Brothers cartridge, removed the old one and put in the new one. It … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My printer is a Brother MFC-295CN...I replaced the ink cartridges
My printer is a Brother MFC-295CN...I replaced the ink cartridges today..and the printer was working fine...now it is only printing have the words...the bottom half...what could be wrong… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Alignment check does not seem to work on my MFC-5890CN. The
Alignment check does not seem to work on my MFC-5890CN. The sample pattern No. 5 never gets close to the No.0 sample in both 600dpi and 1200dpi. My normal print is slightly doubled, making it look fuz… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
MFC 3100C fax function works fine but, cant get machine
MFC 3100C fax function works fine but, cant get machine to copy. Could problem be that color cartridges are sending 'need to be replaced' message. Have been to staples, best buy & fry's and they have … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Brother MFC-465CN and I cant get the black ink to
I have a Brother MFC-465CN and I can't get the black ink to display. The cartridge that I took out was full and the new one I put in was full. Why won't it print in black. I've been trying to fix this… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a new Brother MFC-6490CW. During the initial setup I
I have a new Brother MFC-6490CW. During the initial setup I installed the ink cartridges that came with the printer. The "quality" test printed the three colors just fine but NO black. I have run the … read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Mfc-485cw and Mfc-465cn both stopped printing black about the
Mfc-485cw and Mfc-465cn both stopped printing black about the same time. tried replacing carts, mutipule cleanings, unplug machine still no print black. Help please… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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