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I have a WF-3540 and it says there is a error. The Code is…

Customer Question
I have a WF-3540...

I have a WF-3540 and it says there is a error. The Code is OxFA

Technician's Assistant: What's the brand and model of your printer?

Turning it off and on as it suggests isn't helpful so I hope you have some suggestions.

Technician's Assistant: How long has this been going on with your printer?

20 minutes

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don't remember doing it.

Submitted: 8 months ago.Category: Printers
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Answered in 2 minutes by:
12/13/2017
Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,302
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

As an initial step, please turn the printer around and open the back panel/compartment, then check if there are any obstructions (paper jams) there, and remove if found, then turn it off and back on and let me know the results.

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Technician: Nathan, Engineer replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Category: Printers
Satisfied Customers: 31,302
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