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IT IS IN ERROR STATE. I HAVE NEVER UPDATED SOFTWARE

Customer Question
IT IS IN ERROR...

IT IS IN ERROR STATE

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

YES

Technician's Assistant: When did you last update the printer driver software?

I HAVE NEVER UPDATED SOFTWARE

Submitted: 7 months ago.Category: Printers
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Answered in 3 minutes by:
12/13/2017
Technician: Md. Sadique, Engineer replied 7 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,659
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 7 months ago

What is the operating system of your computer?

Windows/MAC

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Technician: Md. Sadique, Engineer replied 7 months ago

How is the printer connected to your computer?

wirelessly or via USB cable

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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