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Dvd player not working. 1 year ot less it is media player.

Dvd player not working ...

Dvd player not working

Technician's Assistant: Who makes your media player? How old is it?

1 year ot less it is media player

Technician's Assistant: What have you tried so far with your media player?

Just tried to play message its running but must close to proceed I do not understand what that means or how to do that

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Know just have him try to log in on my computer to see if they can fix it on their end

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Answered in 2 minutes by:
12/13/2017
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 339
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you today? Have you been using your DVD player successfully any time recently, or have you only recently tried to use it

Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 339
Experience: Sr System Administrator at General Dynamics
Verified
Harold Hanna and 87 other Printers Specialists are ready to help you
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Customer reply replied 7 months ago
I am fine worked 1 week ago

Give me a moment to set up the remote connection.

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Please install this link so I can connect remotely to your machine --

http://www.justanswer.com/remotedesktop/join.aspx?Session=358aac80-82d5-4f02-a4c0-7b99a0154111

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It looks like when we restarted the computer it was installing updates. I will still attempt logging back in, but all that is left is to uninstall the Cyberlink software. You should then be able to right click on the DVD, and Play with VLC Video Player. If you want me to do this for you, it will be at no extra charge of course. I just wanted to send you an update because I have not yet been able to log back into the computer.

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Harold Hanna
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 339
339 Satisfied Customers
Experience: Sr System Administrator at General Dynamics

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