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Printer was not used for several weeks and it doesent print…

Customer Question
Printer was not used...

Printer was not used for several weeks and it doesent print it happened once befor but I don't remember how it was done

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

It was working perfectly until I went into the hospital and was idisposed for several weeks

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Printer Expert, I'll connect you shortly.

Yes I'm a senior citizen so I have totry to do for myself

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanx for your help

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
12/12/2017
Technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 4,019
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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