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My printer will not accept a pass word that was entered when…

Customer Question
My printer will not...

My printer will not accept a pass word that was entered when the printer was installed and it will not print color.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

When it was installed

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
12/12/2017
Technician: Karthik, Engineer replied 8 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik, Engineer replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the printer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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