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Ran low of Magenta ink. Replaced cartridge. Won't print

Customer Question
Ran low of Magenta...

Ran low of Magenta ink. Replaced cartridge. Won't print magenta color on test pattern.

Technician's Assistant: What's the brand and model of your printer?

Canon Pixma MG6120

Technician's Assistant: How long has this been going on with your Pixma?

Just started today.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last year.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Printer was working just fine till I changed cartdge

Submitted: 7 months ago.Category: Printers
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Answered in 7 minutes by:
12/12/2017
Technician: Karthik, Engineer replied 7 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik, Engineer replied 7 months ago

May I know whether you have done any troubleshooting to the printer before contacting us?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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