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I am having trouble connecting my printer to the computer.

Customer Question
I am having trouble...

I am having trouble connecting my printer to the computer. The att Tech installed a new Modem yesterday.

Technician's Assistant: What's the brand and model of your printer?

HP 6978

Technician's Assistant: How long has this been going on with your HP printer?

First time I tried it today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A while ago

Submitted: 8 months ago.Category: Printers
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Answered in 22 minutes by:
12/12/2017
Technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please me tell me how the printer was connected before, is it through WiFi connection or USB to the computer?

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Customer reply replied 8 months ago
I have figured it out. Do not spend any more time on this
Technician: Aparna Indresh,
 replied 8 months ago

I appreciate that, Is there anything else I may assist you today?

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Customer reply replied 8 months ago
No
Technician: Aparna Indresh,
 replied 8 months ago

If you have any follow-up questions, don’t hesitate to ask. See you again soon!

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Technician: Aparna Indresh,
 replied 8 months ago

If you have any follow-up questions, don’t hesitate to ask. See you again soon!

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Aparna Indresh
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Aparna Indresh
Category: Printers
Satisfied Customers: 529
529 Satisfied Customers
Experience: Engineer at Aparna Indresh

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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