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MX490 Image Garden, New Art, the items are not highlighted…

Customer Question
MX490 Image Garden, New...

MX490 Image Garden, New Art, the items are not highlighted so I can not open things like cards and so on

Technician's Assistant: What's the brand and model of your printer?

I just gave that to you Canon MX490

Technician's Assistant: How long has this been going on with your MX490?

Since I got the printer about a month ago It worked on my last printer

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have windows 8

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't know much and I don't even know what that means

Submitted: 7 months ago.Category: Printers
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Answered in 4 hours by:
12/13/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,644
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I still need an answer to this problem, but there is NO hurry
Please be aware that I accidently signed on twice one for 16.?? and one for $23.?? Can you please refund the $23.?? order please, thank you
Technician: Harry, Engineer replied 7 months ago

Call customer service at 1-***-***-****

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Customer reply replied 7 months ago
I am not satisfied at all, you are not giving me an answer you are telling me to go elsware for the answer so why should you be paid for passing the buck
Technician: Harry, Engineer replied 7 months ago

You referenced refunding an order so you need to call customer service.

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Shefin
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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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