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I have a new hp pro 6978 wireless printer..connected all but…

Customer Question
I have a new...

I have a new hp pro 6978 wireless printer..connected all but cannot print from my computer..help?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

I have Hp wireless printer 6978, connected wireless and to comouter, printed out ok but will not print out from computer help!

Technician's Assistant: When did you last update the printer driver software?

This is new..thought I had updated..went to the hp center and download softweare..I am on windows 10

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No I just bought new printer, 3 days ago

Submitted: 8 months ago.Category: Printers
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Answered in 30 minutes by:
12/12/2017
Technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the operating system of the computer? Is it windows 10 or Windows 8?

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