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I couldnt connect it wifi to my computer. Wire;essly I

Customer Question
I couldnt connect it...

I couldnt connect it wifi to my computer

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wire;essly I phoned Telus they gaveme an HP number and they fixed my computer for $500 US now it wont work again and the numbers Telus are giving me are all dsconnected or have stupid bogus messages im scared now

Technician's Assistant: When did you last update the printer driver software?

Month agp? never? i dont know know ithink i was scammed??

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No i guess not

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
12/12/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once shut down your computer and turn it back on.
Let me know when this is done.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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