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It isn't printing what I want. It's print a document from…

Customer Question
It isn't printing what...

It isn't printing what I want. It's print a document from years ago.

Technician's Assistant: What's the brand and model of your printer?

Canon F166500 Is there a way to clear old info?

Technician's Assistant: How long has this been going on with your F166500?

We had a power failure today.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Brand new computer. Just updated to High Sierra. Printer has been working fine until now.

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
12/12/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,964
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 7 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 7 months ago
Ok. Let me do that.
Technician: Josh, Technician replied 7 months ago

Sure; take your time.

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Customer reply replied 7 months ago
That did the trick. Thanks.
Technician: Josh, Technician replied 7 months ago

Awesome!

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