Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Wont print can make copies and run test but nothing else. Hp…

Customer Question
Wont print can make...

Wont print can make copies and run test but nothing else

Technician's Assistant: What's the brand and model of your printer?

Hp officejet pro m8610

Technician's Assistant: How long has this been going on with your OfficeJet?

Wwe have had the same problem several times in the past this time two days

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
12/12/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I keep getting message printer failed. have just updated my
i keep getting message printer failed. have just updated my printer but still not printing. am using a usb connection … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
At times my printer doesnt print clearly and only prints one
Hi - At times my printer doesnt print clearly and only prints one or two lines of the article. I thought it needed a black ink cartridge. Replaced this but it is still doing this intermittantly. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
My HP Officejet Pro L7780 All-in-one has stopped printing
my HP Officejet Pro L7780 All-in-one has stopped printing clear pages. I believe I may need to change the printheads. Where can I purchase replacements? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Wont print black. when I run a test page it prints notes in
wont print black. when I run a test page it prints notes in black but not black test bar … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have cleaned the printer heads two times (Level three).
I have cleaned the printer heads two times (Level three). The color printing looks OK; however the black is not showing up. The level of black ink shown remaining is near 100% (Just changed cartridge … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have tried several times to set printer to copy both sides
I have tried several times to set printer to copy both sides of originals. To date unable to do so.On purchase there was no booklet on how to do anything to printer. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
It only prints in pink but clean jets and test page are in
It only prints in pink but clean jets and test page are in black and clean print heads comes out correctly … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My HP office jet pro 6830 comes up with "problem with print
My HP office jet pro 6830 comes up with "problem with print head Oxc19a0020". I have tried all the tips for clearing this. The ink levels are all ok. This happened to the previous printer (same model … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My HP Officejet Pro 6830 will not print. It says it is out
My HP Officejet Pro 6830 will not print. It says it is out of paper, but it is not. I have already rebooted it and it printed a test page okay. Still will not print what I need. Calling itself Fax HP … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I'm having trouble with my printer. The test said to
I'm having trouble with my printer. The test said to uninstall and reinstall with the CD/ How do I uninstall.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have a HP Officejet Pro 8600 printer. I have had past
hello. I have a HP Officejet Pro 8600 printer. I have had past problem with it disconnecting from my wireless connection. It was recently used and started making a noise and taking a very long time to… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cant print pictures from this PC. I think the cable and
I can't print pictures from this PC. I think the cable and printer are fine. The copier part works. HP officejet pro L7580 all in one.We tried disconnecting all the cables and reconnecting them to no … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an INSPIRON 531 DELL COMPUTER AND A HP OFFICEJET J6480
I have an INSPIRON 531 DELL COMPUTER AND A HP OFFICEJET J6480 ALL IN ONE PRINTER. I RECENTLY HAD A FAMILY MEMBER HELP IN ELIMINATING SOME TYPE OF VIRUS THAT MADE IT IMPOSSIBLE TO USE MY COMPUTER. WHIL… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Hello, I just purchased a Officejet Pro 8500 and I would like
Hello, I just purchased a Officejet Pro 8500 and I would like to know how make copys with 81/2"x 11" sheets. Thank you… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I have an Officejet Pro 8000 wireless. It printed the test
I have an Officejet Pro 8000 wireless. It printed the test page but I cannot get anything else printed, it starts to run and make noises but does not print the print order. Thank you.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
HP Officejet Pro K550 has two side printer. In last several
HP Officejet Pro K550 has two side printer. In last several days have done approx 12-1500 copies. Now doing run of 175 two sided print job every once in about 5 to 10 copies it bangs loudly and left s… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My HP Printer Officejet Pro 8500, purchase 4 months ago, used
My HP Printer Officejet Pro 8500, purchase 4 months ago, used in a household office environment by two trained users, using consistently the same paper, printing a few pages at a time, has decided to … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
have an hp officejet pro 8500. recently was able to send and
have an hp officejet pro 8500. recently was able to send and receive faxes, but for some reson can't do so now. the phone line is connected and functioning so that is not the problem. please help.… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x