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I am told that you handle Samsung printer issues? Usb,

Customer Question
I am told that...

I am told that you handle Samsung printer issues?

Technician's Assistant: How are you connecting to your Samsung printer: wirelessly or by USB?

Usb, though I would like to do it both ways

Technician's Assistant: When did you last update the printer driver software?

This is a new computer the software that I have is what I got when I bought it, but the disk does not work

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I went to set up my printer and the disk does not work why should I be paying.. this is ridiculous

Submitted: 9 months ago.Category: Printers
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Answered in 2 minutes by:
12/12/2017
Technician: John Lohr, Computer Hardware Engineer replied 9 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 833
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

This is JustAnswer, a paid online support service. That being said, I can surely help you find the software for your printer. Could you send me the model number?

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Customer reply replied 9 months ago
My contact was a mistake. I want my money refunded.
Technician: John Lohr, Computer Hardware Engineer replied 9 months ago

Not a problem, I will have that refunded for you now

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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