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Three times I have pressed on, selected English, screen says…

Customer Question
Three times I have...

Three times I have pressed on, selected English, screen says error (000031) turn off, will not work. Also, there is no power cord enclosed to connect to my ACER laptop

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

I have not done that, it is new and this is first time set up

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, where is the cord to connect my laptop to the printer

Submitted: 8 months ago.Category: Printers
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Answered in 6 minutes by:
12/12/2017
Technician: Mike Taylor, Technician replied 8 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,629
Experience: 10 yrs experience owning a computer business.
Verified

Hi and welcome to Just Answer! My name is ***** ***** will be taking care of you today.

What is the make and model of your printer please?

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Customer reply replied 8 months ago
Cancel this request do not charge my credit card I am going to return the product I am already unhappy and haven't even started
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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