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Printer working fine when I ran out of ink. Put a new ink…

Customer Question
Printer working fine when...

Printer working fine when I ran out of ink. Put a new ink cartridge in and now it won't print.

Technician's Assistant: What's the model of your printer?

MP620

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No messages and I can open the lid.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Used the printer just fine before installing new cartridge.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/12/2017
Technician: Michelle, Printer Expert replied 7 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

what happens when you try to print..does it give a blank page or does nothing

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Customer reply replied 7 months ago
The next morning the printer was good to go and I have no idea what made it stop working the day before. I'll keep you in mind if this happens again.
Technician: Michelle, Printer Expert replied 7 months ago

Thanks for letting us know

feel free to post a question if you need help

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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