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My canon mg 5760 is recently installed but I am getting a…

Customer Question
My canon mg 5760...

My canon mg 5760 is recently installed but I am getting a message to update firmware and don't know how to access it.

Technician's Assistant: What Canon model do you have?

MG5760

Technician's Assistant: How long has this been going on with your Canon printer?

2 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A few weeks ago. Not since I have installed the prnter.

Submitted: 7 months ago.Category: Printers
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Answered in 3 minutes by:
12/11/2017
Technician: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,306
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Customer reply replied 7 months ago
No, I just want you to tell me where to go to access the firmware update.
Technician: UranIT, Network Administrator replied 7 months ago

Sure, You can access it here.

and more info is here

Let me know if you have additional questions

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Technician: UranIT, Network Administrator replied 7 months ago

Updating the firmware of the printer should remove the message from your printer. To perform the firmware update, please follow these steps:

IMPORTANT

DO NOT power off the printer during the update.

(1) Power on the printer.

(2) Confirm that the printer is connected to the Internet.

(3)Tap [ Setup ].

(4)Tap [ Device settings ].

(5)Tap [ Firmware update ].

(6)Tap [ Install update ].

(7) The message will be displayed, asking you if you wish to update the firmware. Tap [ Yes ].

(8)Tap [ Start update ]. The update will start.

(9)When "Update succeeded" is displayed, tap [ OK ].

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Technician: UranIT, Network Administrator replied 7 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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