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It says Epson Workforce 545 Series is in an error state. Not…

Customer Question
Hi it says Epson...

Hi it says Epson Workforce 545 Series is in an error state

Technician's Assistant: Is your WorkForce displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Not sure

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Printers
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Answered in 3 minutes by:
12/11/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 7 months ago
ok done
Technician: Suhasini Velu,
 replied 7 months ago

What is the operating system on your computer?

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Customer reply replied 7 months ago
windows 8.1
Customer reply replied 7 months ago
Windows 8.1
Technician: Suhasini Velu,
 replied 7 months ago

And I would like to know how is the printer connected to your computer?

Is it through USB or Through WiFi?

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Customer reply replied 7 months ago
Usb
Customer reply replied 7 months ago
USB
Technician: Suhasini Velu,
 replied 7 months ago

Great, please wait.

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Customer reply replied 7 months ago
Waiting
Technician: Suhasini Velu,
 replied 7 months ago
Ask Your Own Printers Question
Customer reply replied 7 months ago
Ok
Customer reply replied 7 months ago
4 minutes left
Technician: Suhasini Velu,
 replied 7 months ago

After the file is downloaded please open it.

It would do the installation of your printer.

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Customer reply replied 7 months ago
Ok installing
Customer reply replied 7 months ago
Ok that's done
Customer reply replied 7 months ago
Still won't print
Customer reply replied 7 months ago
ok done still won't print
Technician: Suhasini Velu,
 replied 7 months ago

that should've fixed the issue.

Can I troubleshoot with this issue remotely?

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Customer reply replied 7 months ago
What else can we do?
Technician: Suhasini Velu,
 replied 7 months ago

I'm sorry that couldn't fix it.

But this is what I could do so that i can get into your computer and check what is the issue exactly.

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Technician: Suhasini Velu,
 replied 7 months ago

But anyhow if the issue isn't fixed the money would be refunded to you.

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