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Cannot connect printer to computer and cannot move space so…

Customer Question
Cannot connect printer to...

Cannot connect printer to computer and cannot move space so ink cartridges can be entered

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB but it's not connected instructions says do not connect yet

Technician's Assistant: When did you last update the printer driver software?

It's waiting to be started

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Brand new printer never been updated

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
12/11/2017
Technician: Sudipto, Engineer replied 7 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,117
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 7 months ago

Can you tell me the make and model no. of the printer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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