Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

Have a Pixma MX882 which has a B200 error. I have unplugged…

Customer Question
Have a Pixma MX882...

Have a Pixma MX882 which has a B200 error. I have unplugged the printer from the outlet and it still gives me the same error telling me to contact the service center. Can you help?

Technician's Assistant: What kind of computer or device are you printing from?

Will be using a Lenovo laptop

Technician's Assistant: How long has this been going on with your Pixma?

Just started today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It's been a while

Submitted: 2 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
12/11/2017
Technician: Ashik, Technician replied 2 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 11,731
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The B200 error indicates that "Printhead Temperature exceeded" or "Cartridge failure". This happens when you were printing, either one or more of the printhead inkwells ran out of ink and the printing continued. Thus the printing without ink in the wells would overheat the print head nozzles and is potentially burned out. The head can also burn out even if the inks are full. The head can also burn out even if the inks are full like a sudden failure on the head, internal board failure etc. 90% of the times, the error indicates a hardware issue.

Turn off the printer for 20 minutes and also disconnect it from power.

If the error is not going away after turning it off for 20 minutes, then there is the possibility that you have already burnt out the head. However, follow the steps below and see if it works

Method 1 :

  • Turn off the printer and unplug it. Wait 1 minute.
  • Open the cover and turn on the printer
  • Wait for print carriage to start moving to the left and let it go past halfway.
  • Before print carriage reaches left-hand side (but after going halfway across) shut the cover immediately.
  • Leave the Printer turned on. This should bypass the error unless the head is completely failed

(this solution is usually temporary and the problem may return again even if it worked)

Method 2 :

1. Open the cover and remove all the ink cartridges and also remove the print head (if removable).

2. Turn off the printer and unplug the power cable. Then clean the print head thoroughly with a small amount of warm water on a cotton swab until no ink comes off on the swab. Dry it with a clean and soft paper.

3. Also clean the print head-to-printer connectors (anything metal-looking) with rubbing alcohol and q-tips. Dry it for 30 minutes.

4. Turn on the printer, put the print head back in the printer and insert the cartridges back.

After that turn off the printer for 5 minutes and also unplug it. This will reset the firmware which rules out software issues if any.

If you have another cartridge there, then install it and check it.

If it still not working, then you have to send it back to Canon for replacement of head and components. I'm really sorry, this is something that we can't fix online if the above steps don't work for you. If the printer is more than 2 years old, then it is not worth to replace the head and components. You should get a new printer because it has more life for head and other components than the current printer and you will get a fresh warranty where repairing/replacing existing components doesn't give that.

I'm really sorry if my solutions don't work. Once the head is failed, the chance of fixing it is slim to none. It is one of the wear items on the printer than fails after a certain degree of use. It is also a costly part where its replacement may cost up to a price of a new current generation printer.

If you would like to replace the head yourself, please let me know and I will find the head and its price online. So you can replace it at a cheaper cost than from fixing it from the store.

If you have any questions or would like any additional information, please don't hesitate to ask.

If you are not satisfied with my answer, please don't rate me bad or poor or OK as it will badly affect my job here. You don't have to rate anything if you are not satisfied and ignore the rating request.

Ask Your Own Printers Question
Was this answer helpful?
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 11,731
11,731 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have a Epson WF 2540, has been working fine. it told me to
I have a Epson WF 2540, has been working fine. it told me to change the ink, so i did. Now it won't print anything. Please help … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm not able to scan PDF files (Epson Model WF -3620) No,
I'm not able to scan PDF files (Epson Model WF -3620) … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
How do I connect hp3512 to wifi so I can connect.
probably been couple years just moved and have different internet router address … read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
IAM TRYING TO PRINT TO MY CD USING CANON IP7260 PRINTER.
HI IAM TRYING TO PRINT TO MY CD USING CANON IP7260 PRINTER … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
3 satisfied customers
I need to connect my printer to Mac Pro - need the driver
I need to connect my printer to Mac Pro - need the driver information since apple doesn't support it (?) … read more
Harry
Harry
894 satisfied customers
My computer has always worked with my Epson xp410. now it
my computer has always worked with my Epson xp410. now it does not seem to recognize the printer … read more
Donna French
Donna French
Bachelor of Science
46 satisfied customers
I put ink cartriges in printer and all it says is use set up
I put ink cartriges in printer and all it says is use set up cartriges lights 2345 did not come on … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Huawei e5377 cannot find my AirPrint printer, ho, ave I
My Huawei e5377 cannot find my AirPrint printer, ho … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Wf 2650 wont print.Wireless ok.printer says it is printing
wf 2650 wont print.Wireless ok.printer says it is printing but no results ink levels ok print heads have been cleaned … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Hughs net replaced my modem/router today and i'm back online
Hughs net replaced my modem/router today and i'm back online but my Cannon MG3600 wireless printer does not work and I get a window that says 'printer is offline" ---- how do I reconnect the printer t… read more
Kris R
Kris R
IT Manager
Computing
3,150 satisfied customers
Just put new ink into my HP Deskjet 3526 printer and it is
just put new ink into my HP Deskjet 3526 printer and it is not printing except for print you can hardly read it. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Epson ET 4550 Printer prints on both sides of the paper,
My Epson ET 4550 Printer prints on both sides of the paper, How do I change it ti single side printing … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Epson xp310 wont scan. It says in can not communicate
it says in can not communicate with the scanner check connection my connection is ok it prints … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
My printer keeps saying its off line and I have 6 documents
Hi my printer keeps saying its off line and I have 6 documents that wont print out. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I have a Canon Pixma MP550 printer which is showing an error
I have a Canon Pixma MP550 printer which is showing an error B200. I have searched for an online manual but was unsuccessful. … read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
It is a Canon PIXMA 5500 and it is continuing to print the
It is a Canon PIXMA 5500 and it is continuing to print the same thing over and over again until it runs out of paper. When I refill the paper try it will keep printing … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,552 satisfied customers
Epson v370 Photo Scanner (bought 2014) By mistake
Epson v370 Photo Scanner (bought 2014) By mistake uninstalled corel photo software that came with v370. Can I uninstall v370 from computer and then reinstall with the CD that came with the v370? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,552 satisfied customers
We are trying a wifi password but the #3 button will not
Second opinion] we are trying a wifi password ***** the #3 button will not work … read more
Sheri
Sheri
Bachelor\u0027s Degree
231 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x