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Ink absorber on my printer is full: Cannon Model: PIXMA

Customer Question
Ink absorber on my...

Ink absorber on my printer is full: Cannon Model: PIXMA iP1700 Serial # HABDO3840. Need a new absorber can I get someone to put a new one in? Kenneth German ***** Las Vegas, NV 89134 (###) ###-####home phone. Thanks when purchased ?

Technician's Assistant: What kind of computer or device are you printing from?

Gateway Intel Pentium Windows 10

Technician's Assistant: How long has this been going on with your Pixma?

A problem for around 6 months, two days ago stopped printing all together

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
12/11/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 8 months ago
done. Ken German
Technician: Suhasini Velu,
 replied 8 months ago

1. Press Resume button and hold for 1 - 2 minutes
2. Open the cover
3. Release the catridge and then put them on again
4. Close The Cover
5. Turn off the printer
6. Turn it on again.

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Customer reply replied 8 months ago
why did my charge of $5 go to $33 sent to my e-mail
Technician: Suhasini Velu,
 replied 8 months ago

Let me know when this is done.

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Customer reply replied 8 months ago
done
Customer reply replied 8 months ago
what I wanted was a technician to replace the ink absorber
Customer reply replied 8 months ago
do you plan to answer, or do I need to contact my credit card company
Technician: Suhasini Velu,
 replied 8 months ago

I am a user of the site just like you and cannot help you with payment-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

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