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WF-7520 shows printer error but no code, why? HP Lap Top.

Customer Question
WF-7520 shows printer error...

WF-7520 shows printer error but no code, why?

Technician's Assistant: What kind of computer or device are you printing from?

HP Lap Top

Technician's Assistant: How long has this been going on with your WF-7520?

Got error message yesterday, been using printer for over 2-years

Submitted: 8 months ago.Category: Printers
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Answered in 6 minutes by:
12/11/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 8 months ago
It's done.
Technician: Suhasini Velu,
 replied 8 months ago

Can you tell me what message you get on the printer?

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Customer reply replied 8 months ago
Printer Error. Turn printer off and then on again ......
Customer reply replied 8 months ago
For information see your documentation or visit Epson.com
Technician: Suhasini Velu,
 replied 8 months ago

Please wait.

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Technician: Suhasini Velu,
 replied 8 months ago

How's the printer connected to your computer?

Si that through WiFi or through USB?

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Customer reply replied 8 months ago
USB
Technician: Suhasini Velu,
 replied 8 months ago

And the computer you have is that a Windows operating system?

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Customer reply replied 8 months ago
XP service pack 3
Technician: Suhasini Velu,
 replied 8 months ago
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Customer reply replied 8 months ago
Epson 14460 (2).exe downloaded
Technician: Suhasini Velu,
 replied 8 months ago

Try to open that file.

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Customer reply replied 8 months ago
Opened file and loaded it. Printer responded and request I print test page. Error message popped up saying- Open Scanner unit and remove paper jam. Could not find any paper. Said to cancel all print jobs and open scanner and remove jam. That is the current status of error message.
Technician: Suhasini Velu,
 replied 8 months ago

Please once remove the cartridges and make a clean check for any foreign objects or for some bits of paper.

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Customer reply replied 8 months ago
Cartridge carrier is all the way over to right side of printer. cannot raise lid to remove printer cartridges.
Technician: Suhasini Velu,
 replied 8 months ago

Is there anyway you can check inside the printer for paper bits?

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Customer reply replied 8 months ago
Have been searching with a light but cannot see any.
Technician: Suhasini Velu,
 replied 8 months ago

Okay, may be try to unplug the power and leave it idle for 10 minutes and then try to print.

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Customer reply replied 8 months ago
unplugged printer
Technician: Suhasini Velu,
 replied 8 months ago

Alright.

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Customer reply replied 8 months ago
still have same printer error on printer LCD and printer errorr message to remove jam in scanner
Technician: Suhasini Velu,
 replied 8 months ago

Okay,

  1. Press the Setup button.
  2. Press the arrow buttons to select Restore Default Settings and press the OK button.
  3. Reset All Settings: Resets all control panel settings.
  4. You see a confirmation screen.
  5. Select Yes and press the OK button to reset the selected settings.
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Customer reply replied 8 months ago
Printer error message beeps 3 times and will not let me push the setup button
Customer reply replied 8 months ago
did not receive your response, send again
Technician: Suhasini Velu,
 replied 8 months ago

Okay,

  1. Press the Setup button.
  2. Press the arrow buttons to select Restore Default Settings and press the OK button.
  3. Reset All Settings: Resets all control panel settings.
  4. You see a confirmation screen.
  5. Select Yes and press the OK button to reset the selected settings.
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Customer reply replied 8 months ago
Printer beeps 3 times and repeats same message. Pushing the setup button does not work and printer error message continues to be displayed.
Customer reply replied 8 months ago
Since you did not respond we need to end the session as the printer still does not work.
Technician: Suhasini Velu,
 replied 8 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

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