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I have problem with my print. Wirelessly. A week ago. The…

Customer Question
I have problem with...

I have problem with my print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

A week ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The problem is INK SYSTEM FAILURE

Submitted: 8 months ago.Category: Printers
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 minutes by:
12/11/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 8 months ago
I’m ready
Technician: Suhasini Velu,
 replied 8 months ago

What's the model number of the printer?

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Customer reply replied 8 months ago
Serial No. CN43L8R29G
Technician: Suhasini Velu,
 replied 8 months ago

Please let me know the brand and model of your printer?

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Customer reply replied 8 months ago
HP officejet 6600/6700
Technician: Suhasini Velu,
 replied 8 months ago

Great! Thank you. Please wait let me tell you what can be done further.

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Technician: Suhasini Velu,
 replied 8 months ago

Did you recently change your ink cartridges?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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