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I have an old Brothers fax/copy machine-IntelliFax 2820. It…

Customer Question
I have an old...

I have an old Brothers fax/copy machine-IntelliFax 2820. It continues to send and receive faxes and to copy materials, but my small viewing screen no longer provides any display. Please advise. Thanks, Jim

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

As I said above, all mechanical functions are working. This machine have no scanning function.

Technician's Assistant: When did this fax issue begin?

About a month ago.

Submitted: 7 months ago.Category: Printers
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Answered in 6 minutes by:
12/11/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
As I said before, the information display went out about a month ago and has never displayed any information since that time.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 7 months ago
Nothing changed, the fax machine came back on and the screen displays nothing. Furthermore, I cannot understand how connecting to my PC would enable you to affect the Fax's screen display.Jim
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Connecting to the PC allows me to run a hardware test on it.

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Customer reply replied 7 months ago
No thanks. I will live with my issue.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Do you want to continue without it?

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Customer reply replied 7 months ago
I solved my own problem.
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