Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I need to replace the color ink cartrige on my Envy printer.

Customer Question
I need to replace...

I need to replace the color ink cartrige on my Envy printer. There is a pink "arm" left from last ink. How do I remove it or does it stay? In what direction do I place the new cartridge? How hard must I push?

Technician's Assistant: What's the brand and model of your printer?

Envy HP 5530

Technician's Assistant: How long has this been going on with your HP printer?

Just purchased the new cartridge yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Problem is not the computer. Problem is how to install the new ink.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
12/11/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you click on my link below please

https://support.hp.com/us-en/document/c03737202

And follow the steps there to replace the ink.

this will guide you through how this is done.

Let me know how you go please

Ask Your Own Printers Question
Technician: Richard, Technician replied 7 months ago

Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
47,276 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I replaced the black ink cartrige in my H/P Envy 5530 and
I replaced the black ink cartrige in my H/P Envy 5530 and when I close the cover i get the message " the following cartridge needs to be replaced (black). What is happening? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a new printer, and it has just run out of ink. I
I have a new printer, and it has just run out of ink. I opened a new cartridge that you sent me after purchasing this printer but it has the number 63.302 on it. The cartridge I took out is about half… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I purchased HP ink cartridge at Office Depot yesterday. It
I purchased HP ink cartridge at Office Depot yesterday. It was a combined pack of 61 (black and tri-color). Our printer type is listed on the side of the box and it is exactly the same as purchased si… read more
Harry
Harry
3 satisfied customers
I removed the cartridges in order to replace them and can't
I removed the cartridges in order to replace them and can't get them reinstalled. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I have the hp 5530 im trying to print my page but its weird
hi yes so i have the hp 5530 im trying to print my page but its weird because the color is blue and its printing streaks of pink … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
It is new, and I don't know how to change the ink on the
It is new, and I don't know how to change the ink on the printer. It it an HP Envy 7640 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have a Canon i860 Desktop Photo Printer that has worked just
I have a Canon i860 Desktop Photo Printer that has worked just fine for 7 years. Yesterday, however, the error message light began flashing - five flashes between green lights--which indicated a probl… read more
mike6708
mike6708
Enrolled in associates degree
129 satisfied customers
I have an HP Officejet 5510 that I need to replace the ink
I have an HP Officejet 5510 that I need to replace the ink cartridge on and can't find where the ink is! Can you help?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have a hp office jet 4500. my problem is finding the procedure
I have a hp office jet 4500. my problem is finding the procedure for installing the ink cartridges. if you have a schematic of sort or can tell me where I can find this info I would appreciate it. The… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
My name is Irma Zlock. I have a problem with my printer HP
My name isXXXXX have a problem with my printer: HP Photosmart C4200 All-in-One series. I was printing my paperworks and it suddenly stopped. I checked my printer and it says: Print cartridge missing o… read more
Vcomputer
Vcomputer
Bachelor's Degree
208 satisfied customers
My photosmart 8050 continually reads color cartridge failed.
My photosmart 8050 continually reads "color cartridge failed. Replace it" I did replace it and the sigh remains and I cannot print in color.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a HPPhotosmart D5160 prnter. I have lost the instruction
I have a HPPhotosmart D5160 prnter. I have lost the instruction book. I am trying to reload the ink cartridges. I thought I had it right, but not working, the red light is blinking and not printing. A… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
will Brother LC65 Black or colors High Yield Ink Cartridges
will Brother LC65 Black or colors High Yield Ink Cartridges work in the mfc-490. if not then why the mfc-6490 work with both l65 and l61… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have just recently replaced an ink cartridge. Now, when
I have just recently replaced an ink cartridge. Now, when I try to print i get a message that there is an "ink system failure". I am instructed to shut off the printer and restart. The result is the s… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
Hp 2575 - having trouble inserting replacement ink cartridges
Hp 2575 - having trouble inserting replacement ink cartridges (HP 343and 328). Have successfully changed before. Is there a agraphic showing howing to insert?… read more
iMayne
iMayne
Electronics Engineer
High School or GED
241 satisfied customers
having a probram setting up hp deskjet f2400 all-in-one series.
having a probram setting up hp deskjet f2400 all-in-one series. if i attached the usb before placing the ink in will that cause a problem? started all over but it will not print anything when i place … read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a HP Photosmart 2710 all-in-one printer-fax-scanner-copier
I have a HP Photosmart 2710 all-in-one printer-fax-scanner-copier and need to change the ink cartridges and can-t seem to take them out! How do I do it?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
HP deskjet F 4280 printer. Installed, worked fine. Now
HP deskjet F 4280 printer. Installed, worked fine. Now getting error message that tri-color ink cartridge that came with the printer is incompatible. It worked fine yesterday.… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x